Terms of service

Effective Date: 26/07/2025

Welcome to PilloVia.com (the "Website"). These Terms of Service ("Terms") govern your access to and use of our website and the purchase of orthopaedic pillows ("Products"). By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Eligibility

  • You must be at least 18 years old or have parental consent to purchase from PilloVia.com.
  • By placing an order, you confirm that all provided information is accurate and complete.

2. Product Information & Orders

  • We make every effort to display accurate product descriptions, colors, and pricing. However, minor discrepancies may occur.
  • All orders are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative.
  • We reserve the right to cancel or refuse any order for suspected fraud, pricing errors, or policy violations.

3. Pricing & Payments

  • Prices are listed in USD and are subject to change without notice.
  • Additional costs (taxes, shipping fees) will be displayed at checkout.
  • We accept payments via Credit/Debit Cards. All transactions are secured through encryption.

4. Shipping & Delivery

  • Shipping times and costs vary based on location and carrier.
  • Delivery delays due to unforeseen circumstances (e.g., weather, customs) are not our responsibility.
  • Risk of loss transfers to you once the Product is delivered to the shipping carrier.

5. Returns & Refunds

  • Please review our Return & Refund Policy for details.
  • Returns must be initiated within 30 days of delivery and require proof of purchase.

6. Intellectual Property

  • All content (logos, text, images) on PilloVia.com is owned by us and protected by copyright laws.
  • Unauthorized use, reproduction, or distribution of our materials is prohibited.

7. User Responsibilities

You agree not to:

  • Use the Website for illegal purposes or fraud.
  • Attempt to access restricted areas or interfere with site security.
  • Submit false information or impersonate others.

8. Disclaimers & Limitation of Liability

  • Our Products are designed for comfort and support but do not replace medical advice. Consult a healthcare professional for specific conditions.
  • PilloVia.com is not liable for:
    • Indirect, incidental, or consequential damages.
    • Product misuse or failure to follow care instructions.
    • Third-party actions (e.g., shipping carriers).

9. Indemnification

You agree to indemnify and hold harmless PilloVia.com and its affiliates from any claims or damages arising from your misuse of the Website or Products.

10. Changes to Terms

We may update these Terms periodically. Continued use of the Website after changes constitutes acceptance.

11. Contact Us

For questions about these Terms, contact:
📧 support@pillovia.com

By using PilloVia.com, you acknowledge that you have read, understood, and agreed to these Terms.