FAQ
Frequently Asked Questions — PilloVia.com
1. About Our Pillow
Q: What's the firmness level of your pillow?
A: Perfect balance - firm neck support with gentle contouring for your head.
Q: Which sleeping positions does it suit?
A: Universal design works for:
- Back sleepers
- Side sleepers
- Stomach sleepers
Q: Does it help with snoring?
A: Yes! Improves airway alignment to reduce snoring.
Q: How does it affect neck pain?
A: Supports natural neck curvature to relieve tension.
2. Adjustment Period & Results
Q: How long to get used to the pillow?
A: Typically 3-7 nights.
Q: When will I notice improvements?
A: Many report after first night:
- Faster sleep onset
- Less discomfort
- Easier waking
Full benefits in 1-2 weeks.
3. Package & Care
Q: Does it include a pillowcase?
A: Yes, comes with hypoallergenic breathable pillowcase.
Q: How to care for it?
A:
✔ Wash case at 30°C
✔ Air out pillow regularly
✔ Keep away from direct sun
Q: Why does it arrive compressed?
A: Vacuum-packed for shipping. Fully expands in 15-30 minutes.
4. Shipping
Q: What's the delivery time?
A:
• Processing - same day
• Delivery - 4-16 business days ( Depending on the country and city you live in )
Q: How to track my order?
A: Tracking number sent via email.
5. Warranty & Returns
Q: Is there a warranty?
A: Yes.
Q: Can I return it?
A: Yes, within 30 days.
Contact us:
📧 support@pillovia.com
PilloVia — where better sleep begins!