Shipping policy
Effective Date: 26/07/2025
At PilloVia.com, we strive to deliver your orthopaedic pillow quickly and securely. This Shipping Policy outlines our delivery process, timelines, and related terms.
1. Shipping Locations
We currently ship to Denmark, Norway, Finland, Sweden, United Kingdom, Austria, Belgium, Croatia, Czech Republic, Estonia, France, Germany, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, USA, Australia, New Zealand.
2. Processing Time
- Orders are processed within 1-2 business days (excluding weekends/holidays).
- During peak seasons (e.g., holidays), processing may take slightly longer.
3. Shipping Methods & Estimated Delivery Times
| Country | Group | Delivery Time |
|---|---|---|
| Denmark | Scandinavian Countries | 7–12 days |
| Norway | Scandinavian Countries | 8–15 days |
| Finland | Scandinavian Countries | 9–17 days |
| Sweden | Scandinavian Countries | 9–14 days |
| United Kingdom | United Kingdom | 4–7 days |
| Austria | Rest of Europe | 7–15 days |
| Belgium | Rest of Europe | 9–15 days |
| Croatia | Rest of Europe | 7–12 days |
| Czech Republic | Rest of Europe | 12–16 days |
| Estonia | Rest of Europe | 10–17 days |
| France | Rest of Europe | 4–8 days |
| Germany | Rest of Europe | 4–7 days |
| Ireland | Rest of Europe | 8–17 days |
| Italy | Rest of Europe | 6–13 days |
| Latvia | Rest of Europe | 9–14 days |
| Luxembourg | Rest of Europe | 5–9 days |
| Netherlands | Rest of Europe | 4–7 days |
| Poland | Rest of Europe | 5–8 days |
| Portugal | Rest of Europe | 4–13 days |
| Romania | Rest of Europe | 13–18 days |
| Slovakia | Rest of Europe | 6–9 days |
| Slovenia | Rest of Europe | 8–16 days |
| Spain | Rest of Europe | 4–7 days |
| Switzerland | Rest of Europe | 8–13 days |
| USA | North America | 8–15 days |
| Australia | Oceania | 5–10 days |
| New Zealand | Oceania | 5–10 days |
Delivery times are estimates and not guaranteed.
4. Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Track your package via the carrier’s website (e.g., USPS, FedEx, DHL).
5. Shipping Restrictions
- PO Boxes/Airports/Military Bases: We may not ship to certain addresses. Contact us before ordering.
- Undeliverable Packages: If a package is returned due to an incorrect address, you’ll be responsible for reshipping costs.
6. Damaged or Lost Packages
- Damaged Items: Contact us within 48 hours at support@pillovia.com with photos of the damage. We’ll replace or refund the item.
- Lost in Transit: If your package hasn’t arrived within 10 business days of the estimated delivery date, contact us for assistance.
7. Holiday/Weather Delays
Delays may occur due to:
- Holidays (e.g., Christmas, Black Friday)
- Extreme weather or carrier disruptions
8. Returns & Refunds
See our Return Policy for details. Shipping fees are non-refundable unless the error was ours.
9. Contact Us
For shipping questions, email:
📧 support@pillovia.com
PilloVia.com reserves the right to update this policy at any time.