Privacy policy
Effective Date: 26/07/2025
Welcome to PilloVia.com (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our orthopaedic pillows.
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Shipping & billing address
- Phone number
- Payment details (processed securely via third-party payment processors; we do not store full credit card details)
Non-Personal Information
- Browser type & IP address
- Cookies & tracking data (for analytics and site optimization)
- Purchase history & preferences
2. How We Use Your Information
We use your data for:
- Processing and fulfilling orders
- Customer support & communication
- Improving our products & services
- Marketing (with your consent)
- Fraud prevention & security
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Payment processors (e.g., PayPal, Stripe) to complete transactions
- Shipping carriers (e.g., FedEx, UPS) for order delivery
- Legal authorities if required by law
4. Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember cart items & preferences
You can disable cookies in your browser settings, but some site features may not work properly.
Currency Conversion Cookies
By using our Website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). This allows the selected currency to remain consistent while browsing our Website, ensuring that prices are displayed in your local currency.
5. Data Security
We implement industry-standard security measures, including:
- SSL encryption
- Secure payment gateways
- Restricted employee access to personal data
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing emails
- Request data portability
To exercise these rights, contact us at support@pillovia.com.
7. Third-Party Links
Our Website may contain links to external sites (e.g., social media, blogs). We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not intended for users under 13. We do not knowingly collect data from children.
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised Effective Date.
10. Contact Us
For privacy-related questions, contact:
📧 support@pillovia.com
PilloVia.com reserves the right to modify this policy at any time.